0 Menu

F.A.Q

1. Do you provide tracking numbers?

We provide tracking numbers for all orders!

2. How long does it take for me to get my order?

All orders will be shipped within one to three weeks. Shipping times may vary but normally you will receive your package within 2 weeks of shipping. For international orders it can take anywhere from 1-3 weeks after shipping. International shipping can be a little unpredictable once the poster is out of our hands.

3. How are your posters shipped?

All posters are carefully rolled with kraft paper and then placed in durable U-line tubes. Everything is sealed in clear packing tape.

4. What if my poster is damaged during shipping, can I get a new one?

We will replace posters if damaged during shipping. We request that you send a photo to us of the damaged package so that we can place a complaint with our shipping company. For replacement posters, we ask you either ship the damaged poster back to us or destroy the damaged poster (with photo). If the poster you ordered happens to be sold out we will replace your poster with any available poster of your choice or we will refund your order. 

5. I want one of your posters that is not shown in your on-line store, why isn’t it listed?

This means we don’t have the poster available. It is either sold-out or we aren’t selling that particular poster.

6. How can I find out about new poster sales?

Follow us on Twitter, Facebook or sign up for our newsletter. We always post about our new poster sales.

7. Why does international shipping cost so much?

We apologize! Unfortunately shipping overseas out of Canada is quite pricey. With our previous international shipping method (surface), the order would take too long (up to 3 months!), and sometimes not arrive at all. The increased price reflects upgrading the shipping to Express Air. If the shipping ends up being less than what we charged, we refund the difference.

Twitter: PhantomCityCrtv

Facebook: Phantom City Creative